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Management - Change Management

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Introduction

A Primer	The purpose of this paper is to provide a broad overview of the concept of “change management.”: definitions, change process as problem finding and problem solving, change as a "how", "what" and "why" problem etc
Basic Context	The following information attempts to provide some basic perspective about the concept of organizational change.
Change Quotes	On this site, famous change quotes are analyzed from a practical perspective
Five Fundamentals of Dealing with Change	This article lays out the five factors that help an individual, an organization, or a community, survive and thrive in the face of massive, constant change
Life's a circus	A change management parable that deals with the problems and issues surrounding organisational change.	TOP
The root ideas in dealing with change	There is no "60-Second Change Manager" checklist, no three simple thoughts that can make us masters of turbulence. But we have to start somewhere, and the best place might well be a quick discussion of some of these fundamental ideas.
Thirteen Tips for Managing Change	A list of thirteen tips - not more
Tips and Checklists	Tips on what to do in the five steps of a change process
What Type of Change Process Do You Need?	This article helps you to analyse what type of change process will solve your problem.

Leadership and Change

Are you a Change Leader?	There are different levels of change leader skill and we can develop our strength in each skill as we develop as a change leader.
Building Successful Teams in the Midst of Transition	Some people seem to thrive on change. How do they do it? How do they manage change in a way that they not only survive, but also excel? One of the most significant essentials for success during transition is teambuilding. Leaders that can challenge, motivate, and empower their teams through change are successful.
Diary of a Change Agent	You don’t have to be a CEO to create an environment that supports action. You just need a flair for imaginative networking. 2002
Escape The Founder’s Trap. Can Your Company Outlive the Entrepreneur	If you are a successful entrepreneur, at some point you will be concerned about being caught in the founder’s trap. This is your inability to make the transition to an organization with strong administrative systems, and to supplement your personal drive and magnetism with professional management. The founder’s trap is a limit to your growth, and could spell the demise of your company.
Leading and Managing Change	Leading change management involves some simple, but too often forgotten rules. 2005
Ready, Willing, and Engaged - A Practical Guide for Sponsors of Change	How leaders charged with making change happen can unleash the sustainable change momentum within an organization. Booz Allen Hamilton’s iterative approach to executing change features eight primary levers.
Ten Questions that Catalyze Great Change Leadership	A good change consultant’s primary job is to catalyze insight and clear thinking in their clients so they are able to lead their organization’s change efforts with greater skill and competency.
The Enduring Skills of Change Leaders	Discusses forces of change, keys to mastering change, and classic skills for leaders. By Rosabeth Moss Kanter	TOP
The Middle Manager's Dilemma	What happens when you are called on to lead a major project? You weren’t part of the planning, you weren’t consulted on the best ways to implement it, you’re not certain why this change is so important – and now you’ve got to lead it. Sound familiar?

Miscellaneous Articles and Information

"ADKAR" - a model for change management	This tutorial presents an overview of the ADKAR model for change management. ADKAR is a goal-oriented change management model that allows change management teams to focus their activities on specific business results.
9 Tips for Change Agents	Nine lessons for would-be change agents
A Blueprint for Change: Appreciative Inquiry	How do we free the energy within organizations to find what works in order to enable positive change? 2005
A Road Map for Change	The ability to change is a key differentiator in today’s fiercely competitive global economy. Yet studies consistently show that two out of three major change efforts fail.  2007
A Survivor's Guide to Organization Redesign	All too often, major organization redesigns create little, if any, value. So how does a company avoid such pitfalls and not just survive an organization redesign but flourish in the process?  January 2003
A Whole-Person/Systemic Approach to Organization Change Management	Framework proposed for designing organization change initiatives in a way that enables stakeholders to perform parallel (though connected) streams of inquiry and design in both cultural and structural systems simultaneously.
An Ethical, Means Based, Approach to Organizational Change	Describes a model to guide the critical decisions concerning how and when to act as an agent of change and to do so within an ethical context
An experimental study on the impact of change communication management on relationships with employees	In this study an attempt was made to clarify the growing importance of communication management (especially the role of relationship management) during change in organisations.
Approaches to Organizational Change	Choosing between Re-engineering & TQM
Awake at the Wheel: Moving Beyond Change Management to Conscious Change Leadership	Discover what you need to become a successful change leader, and why change management is insufficient to support transformational change.
Building Successful Teams in the Midst of Transition	Some people seem to thrive on change. How do they do it? How do they manage change in a way that they not only survive, but also excel?
Business Performance Management Change: How a Company Can Prepare	Whatever their goals, business performance management improvement efforts almost always involve changes to corporate culture. The initiatives that are most likely to succeed are those in which project sponsors focus on the "people" element from the start.
Business Process Change Glossary	This section provides definitions of words, terms, phases and acronyms, frequently used or referenced in the business process change community
Change Breakthrough Analysis	This article introduces a technique that is very powerful in helping people begin to be productive relative to a change initiative.
Change communication in the context of self-directed work teams	This research project collected data about team communication and communication of organizational information within the workplace during the change from traditional authoritarian, top-down leadership to self-directed work teams in different areas of a manufacturing plant.
Change management strategies for successful ERP implementation	When implementing an enterprise resource planning (ERP) system, top management commonly faces an unwanted attitude from potential users ± for one reason or another, they resist the implementation process.
Change Management Toolbook	Offers a broad range of methods and strategies which you can apply during different stages of organizational development; includes Analysis of an Organization's Learning Climate, Creating an Organization's Vision, Creative Planning: Broaden Your Views, The Outer World: Clienting and Total Quality Management, and other sections	TOP
Change Project Management -The Next Step	This paper will discuss the definition of change projects, the components of a change project and how they relate to the science of project management, and the skill sets necessary to successfully manage change projects.
Changing Bureaucracy	pdf-file
Changing Management Culture: Models and Strategies to Make It Happen	The attached document is a guide to changing management culture.
Coalition Building - Job #1	This short article introduces some keys to building coalitions that will contribute to the success of your change effort.
Communicating Organizational Change	The Four Keys to Successful Change Communication
Consultants in Change Processes	When companies retain consultants to help implement strategic initiatives, they often fall into the trap of giving up too much control and overpaying for solutions that don’t work. Here’s how to strengthen consulting engagements and get your money’s worth .
Cultural Aspects of Systemic Change Management	A roadblock to successful implementation of structural change programs, such as TQM or re-engineering, is the vulnerability of such initiatives to powerful, yet poorly understood, cultural influences. This paper provides a theoretical and practical approach to incorporating cultural inquiry into programs for organization change.
Decisions to Make before Change	Perhaps one of the most critical (and obvious) factors in successful organizational change is planning.
Defusing Downsizing	Cutting employees is often necessary, but it's a risky process. Here's how to keep the risks in line.
Effective Change Survey Results	Summary of a survey among 245 individuals
Founder's Syndrome	How Corporations Suffer -- and Can Recover. Getting Stuck in the First Life Cycle of An Organization or Program
Hearts & Minds	For leadership guru John Kotter, changing cultures is rarely about rational choice. Instead, it takes emotion and heart, and leadership at every level of the company. 2004
How to Build a Critical Mass of Support to Accelerate Your Change	Support from stakeholders is essential to the success of every change effort.
How to carry out a Continuous Improvement project	There are many ways to carry out a Continuous Improvement project. A generic approach is described here which should suit most situations.
Improvisational Change Model	A Recurring Improvisational Methodology for Change Management in ERP Implementation.
Innovation and Change Management in Small and Medium-Sized Manufacturing Companies	This guide is designed to enhance the ability of SMEs to successfully plan and implement change. The specific focus of this guide is to help SME leadership manage change that results in innovation and growth, with particular emphasis on successfully introducing new products and services.
Introducing and Managing Organizational Change in Support of BPM	A business performance management system becomes the pulse of an organization and has significant cultural implications. Developing a well-articulated change strategy with a central focus on outcomes and benefits must be part of any BPM initiative. 2003
Leading Change with The Balanced Scorecard	A successful Balanced Scorecard program should be a change project, not a "metrics" project. The executive leadership that creates the BSC becomes the guiding coalition for driving change in the organization. By Robert S. Kaplan and David P. Norton
Leading Transition: A New Model for Change	The thousands of books, seminars, and consulting engagements purporting to help "manage change" often fall short. These tools tend to neglect the dynamics of personal and organizational transition that can determine the outcome of any change effort. By William Bridges and Susan Mitchell.	TOP
Making Change Happen	An Interview with John Kotter. 2002
Managers and Change: An Oxymoron?	If everyone is talking about how critical it is to indoctrinate the concept of continuous change into organizations, why do you suppose so few companies are able to achieve this noble goal? Many companies are finding that the problem sits squarely on the shoulders of line management.
Managing by Values in the Next Millennium:	Cultural Redesign for Strategic Organizational Change
Managing Change: Strategy or Serendipity	Reflections from the merger of Astra & Zeneca.
Manipulating Cultural Variables	The sophisticated leader recognizes that resistance is really a way of coping. Usually it protects a status quo that has served the organization well in the past. In truth, resistance to change is but a manifestation of cultural values and cultural strengths. Stamping out resistance is about like stamping out corporate culture: possible, but maybe fatal.
Need Your Change Effort to Actually Work? Simulate It	That big change effort you are contemplating is twice as likely to fail as it is to succeed. The best way to avoid failure is to simulate the change first.
Order in Chaos	The Enneagram of Process: A Theory of Change.
Organizational change and vested interest	White paper examining the interrelationship between costs of delay, vested interests and costs of organizational change
Organizational Values as "Attractors of Chaos":	An Emerging Cultural Change to Manage Organizational Complexity
Overcoming the "Fiefdom Syndrome": Conquering Office Politics	When individuals within a company worry more about defending their turf than moving the organization forward, their actions can hamstring the business. Here's how to combat the problem.
Planning Change Management Communication	This article focuses on targeting the different constituencies likely to receive the message.
Ready For A Change	A lack of formal programs to manage change leaves many companies vulnerable. 2004
The Business Impact of Change Management	If your company is considering a major change project, anything from a software implementation to a merger/acquisition, this article may help you as it focuses on the results of studies (over the last ten years) on organizational change management (OCM) and its impact on obtaining a high project return on investment (ROI.) 2006
The Matrix of Change:	A tool for BPR. BPR efforts suffer from low success rates, due in part to a lack of tools for managing the change process. The Matrix of Change can help managers identify critical interactions among processes.
The Unseen Reason Why Enterprise-wide Change Efforts Fail	In this article, the authors will address the usually unspoken about, central reason why enterprise-wide change fails.  September 2002
Thoughts on Strategy and Change Initiative Implementation	Emergence, Readiness, and Adaptability. In this paper the authors will talk about the problems of implementation in both strategic efforts and internal change initiatives.
When Everyone Agrees, But Nothing Changes	This Study explores aligning people, incentives, and knowledge to overcome organizational inertia. 2003
Why Change Efforts Fail	This article presents a number of change failure themes. Their avoidance may serve to prevent an organization's change process from ending up in the "change effort graveyard."
Why Good Management Ideas Fail	The Neglected Power of Organizational Culture
Winning at Change	John P. Kotter says that few change efforts accomplish their goals and discusses mistakes made and success factors	TOP