Leading and Managing Change |
Leading change management involves some simple, but too
often forgotten rules.
In our experience, we have noticed an unsettling
forgetfulness among managers regarding the principles of
good change management. Trendy fads designed to produce
“quick fixes” are accompanied by decreased awareness of
the tools and techniques of change management that have
proven effective in the past. Our purpose in this
article is to join the “makeover” trend by revisiting
and reinforcing some of these basic principles and
freshening them up a bit. We discuss what we consider to
be six practical aspects of any change process and
describe how three successful companies—JP Morgan
Chase’s Global Investor Services Division (GIS),
American Healthways, and Microsoft—have applied these
principles.
2005 |