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Change agents perform a very important role. The success or failure of many change projects depends on their capabilities. The following article describes required capabilities of good change agents.

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This new and updated version of the article first discusses why change processes need good change agents. Despite some general success factors, different change projects require different capabilities of the change agent.

The article describes five levels of change leadership skills and 15 key competencies of change agents in the categories objectives, roles, communication, negotiation and managing up.

A successful change agent should motivate people to become actively involved in the change process.

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Our literature recommendations on Change Agents

The Change Agent's Guide to Radical Improvement

Innovation Power Plays: How the World's Hottest Change Agents Reach the Top of Their Game (Businessweek Power Plays)

HBR's 10 Must Reads on Change Management (including featured article "Leading Change," by John P. Kotter)

Management Books worth reading now