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Management -  Knowledge Management 

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Portals and Communities for Knowledge Management


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 How Will You Measure Your Life? by 2013 Thinkers50 Award Winner Clayton M. Christensen



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28 December 2006

10 Point Checklist 10 point checklist that sets outs the full range of the issues that need to be addressed in KM.   
Accumulating Knowledge Efficiency The ratio of Knowledge Capital accumulation to spending on information management tracks with market valuation. By Paul A. Strassmann  
Aligning Knowledge Management Drivers With Business Strategy Implications Understanding the link between the drivers of knowledge management systems and business strategy is important for policy planning and execution.  This empirical research paper examines perceptions of 67 managers at medium and large-sized organizations in the NY metropolitan area to better understand the drivers of knowledge management in relation to business strategy.  
An Investigation of the Basic Assumptions behind Knowledge Management by Comparing Two Perspectives of Knowledge Creation In the thesis two different views of knowledge creation are presented and discussed; the ‘mainstream’ view and the ‘complex responsive process’ view. The aim with the thesis is first to compare the two theories by discussing the assumptions they rely on, secondly the aim is to discuss which theory is most applicable by interpreting observations from a practical case in light from the two different theories.   
Calculating Knowledge Capital No mumbo-jumbo. Here's a simple method for deriving the value of intellectual assets. By Paul Strassmann   
Choosing Your Knowledge Management Strategy In this paper, we survey a number of different knowledge management strategies and a range of driving forces for knowledge management activities.   
Clarifying Concepts Of Knowledge And Information - Literature Review This paper analyzes the concepts of information and knowledge constructively, clarifying the confusion between the two concepts in the literature.   
Conceptual Framework For Knowledge Management In Reverse Enterprise System Objective of this paper is to communicate a critical review of knowledge management in the Reverse Enterprise System using framework of knowledge chains to outline findings. 2007  
Creating Competitive Advantage By Effectively Managing Knowledge This paper investigates the vital link between the management of knowledge in contemporary organizations and the development of a sustainable competitive advantage.  A framework synthesized from a review of the literature is offered.    
Developing a Knowledge Strategy Managing your company's knowledge more effectively and exploiting it in the marketplace is the latest pursuit of those seeking competitive advantage.   
Developing a Knowledge Strategy Today, knowledge is considered the most strategically important resource and learning the most strategically important capability for business organizations. However, many initiatives being undertaken to develop and exploit organizational knowledge are not explicitly linked to or framed by the organization’s business strategy. This article provides a framework for making that link and for assessing an organization’s competitive position regarding its intellectual resources and capabilities.   
Enhancing Organisational Performance Through Knowledge Innovation A Proposed Strategic Management Framework. The field of knowledge management (KM) has emerged strongly as the next source of competitive advantage. However, as to how knowledge management (KM) practices can be employed in the pursuit of innovation has yet to be firmly established.   
Environmental Factors  An Investigation Of Environmental Factors Influencing Knowledge Transfer. This research asked the following question:  Is there a correlation between organizational culture and the ability of an organization to efficiently and effectively transfer knowledge?    
Establishing A Connection Between Knowledge Transfer And Innovation Diffusion Successful innovation diffusion process may well take the form of knowledge transfer process. Therefore, the primary objectives of this paper include: first, to evaluate the interrelations between transfer of knowledge and diffusion of innovation; and second to develop a model to establish a connection between the two.  
Facilitating Knowledge Sharing Through Lessons Learned System This paper explores the concepts of Lessons Learned (LL) and Lessons Learned System (LLS), and then demonstrates the development of Lessons Learned System (LLS) as part of knowledge management initiative to facilitate knowledge sharing. March 2005  
Global Knowledge Power Further accumulation and consolidation of knowledge is likely to exacerbate global conflicts. By Paul A. Strassmann   
Glossary Glossary of terms used in competitive intelligence and knowledge management. January 2009 edition. Developed by Vernon Prior. Pdf  
If Managing Knowledge is the Solution, then What's the Problem? This article presents a taxonomy for describing resources, capabilities and competitive environments in terms of four distinct yet related knowledge processing requirements or "problems", viz., complexity, uncertainty, equivocality, and ambiguity. Each suggests a particular knowledge processing capability.   
Implementing KM What's the key to implementing knowledge management? Interview with Paul Strassmann; gives a quick overview  
Implementing Knowledge Management: A Practical Approach This paper discusses a practical way in which to assess and implement Knowledge Management. It argues the importance of aligning KM initiatives to the business goals and managing the key aspects of people, processes and technology equally. 2006  
Integrating Knowledge Management Technologies in Organizational Business Processes Getting Real Time Enterprises to Deliver Real Business Performance. 2004  
Is knowledge the ultimate competitive advantage? Business Management Asia talks to Dr Yogesh Malhotra about why, sometimes, merely possessing knowledge isn't enough; application, he argues, is everything. 2003  
KDD for Business Intelligence Intelligent organizations recognize that knowledge is an intellectual asset that grow over time and when harnessed effectively, can sustain competition and innovation. This paper explores the concepts of BI, KDD (Knowledge Discovery in Databases) , process of knowledge discovery, key levers of knowledge strategy and benefits of BI. 2012  
KM Program Implementation Knowledge Management Program Implementation Tips & Guidelines “A Practitioners Point of View”  
Knowledge Management and Organizational Learning: Fundamental Concepts for Theory and Practice This paper investigates several issues regarding the nature, domain, conceptual foundations, and practical challenges of knowledge management and organizational learning.   
Knowledge Management And The Nonprofit Industry: A Within And Between Approach The nonprofit industry is specifically examined and it is suggested that the uniqueness of this industry requires both a "within" and "between" approach to KM. 2005  
Knowledge Management In Self-Organizing Social Systems Knowledge is a threefold process of cognition, communication, and co-operation. How can knowledge be managed in a self-organizing system? May 2004  
Knowledge Management Tools In Mobile Networks  This article describes knowledge in general and knowledge management in particular in the mobile network domain. It continues with discussing the main features, benefits, challenges and characteristics of a KM-tool in a mobile operator's organization.   
Knowledge Management: A Strategic Tool The objective of KM is to support the achievement of business-objectives. Both knowledge-contributions / sharing as well as re-use need to be encouraged and recognized at the individual employee level as well as the company level. 2002  
Knowledge Portals Using the Internet to Enable Business Transformation. The mission of a Knowledge Portal is not only to provide a library-like pool of information, but to actively support the user in his or her business processes.  
Learning by Knowledge Intensive Firms Knowledge intensity has diverse meanings, partly because people use different definitions of knowledge.  
Linking Knowledge Management and Information Technology to Business Performance A Literature Review and a Proposed Model. Most current empirical studies have explored the relationships among these three factors either in isolation or in pairs of two at a time. 2006  
Managing Tacit Knowledge In Organizations This paper examines potential ways to observe and manage the creation and exchange of tacit knowledge within an organization.  2007  
Managing the Intangible This article provides a good summary of the concept of knowledge management including a definition and some paragraphs on implementation, value, problems and barriers. It finishes with a good bibliography.  
Measures Building Knowledge Management Measures Using the Navy's Approach. The Navy defines three different kinds of KM metrics. Outcome metrics concern the impact of the KM project or initiative on the overall organization. They measure large-scale characteristics such as increased productivity. Output metrics measure characteristics at the project or task level, such as the effectiveness of lessons learned information to future operations. System metrics monitor the usefulness and responsiveness of supporting technology tools.  
Measuring and Managing Knowledge Capital By Paul Strassmann  
Metaphors of knowledge management: what you see is what you get In our paper we investigate the definition and practice of knowledge management as perceived by middle and senior managers in corporations which have been deeply involved in explicit systematic attempts to manage their information and knowledge, and by consultants associated with such projects. pdf-file 1999  
On The Use Of A Diagnostic Tool For Knowledge Audits The research reported in this paper outlines the construction and utilisation of a diagnostic tool for performing what we call a material knowledge audit in an enterprise of medium complexity.  2007  
People Are Important! Knowledge Management (KM) is widely accepted as valuable means for organizations to enhance intellectual capital, encourage innovation and optimize performance. The authors maintain that successful KM implementation is critically dependent on the collaborative nature of the organization’s social fabric. They further assert that this social fabric is significantly influenced for better or worse by critical non-rational people-factors that are ignored in a typical KM initiative. 2004  
Personalization of information The Personalization of Information: Martin Oetting, Winter 2000  
Projecting Knowledge Management: Screenwriting As A Tool For Knowledge-Sharing And Action This paper explores the encultured and other kinds of knowledge which screenwriters target to help audiences receive, and ultimately act, on a message in a screenplay. It examines the strengths and weaknesses of sharing knowledge with a broad, public audience as distinct from within an organization. Finally, it presents five key tools of the screenwriting art. 2006  
Projects As Triggers Of Knowledge Production In Project-Based Companies: An Autopoietic View This conceptual article draws attention to the autopoietic epistemology as a potential observational scheme to describe project-based companies’ knowledge production.   
Prospecting for Experts  Knowing who to ask can save you time and money.   
Protecting the Knowledge Enterprise As knowledge management changes the rules of competitive intelligence, offense and defense must merge in a coordinated strategy.   
Relating the Knowledge Production Function to Total Factor Productivity: An Endogenous Growth Puzzle.  The knowledge production function is central to R&D-based growth models. This paper empirically investigates the knowledge production function and intertemporal spillover effects using cointegration techniques.   
Rethinking the Knowledge-Based Organization In the course of working with more than 30 companies over the past eight years, I have found that a knowledge-based organization is made up of four characteristics that can be summarized as process, place, purpose and perspective. Each of these elements forms a basis for evaluating the degree to which knowledge is an integral part of the organization and the way it competes. Executives who understand how the four elements interact will be able to start changing their companies to take advantage of the vast intellectual assets hidden below the surface. 2003  
Sharing The Intellectual Wealth It's one thing to possess knowledge, another to spread it around.  
Size Is Important In Knowledge Management This paper explores some of the current concepts, information sources, and various issues surrounding Knowledge Management systems application, and identifies potential reasons why KM is failing to deliver the promised, expected results.  I purport that concentrating on a single Knowledge Management approach, excluding other methodologies, is not an effective approach. August 2003  
Small Business Smaller-sized Companies Also Need Knowledge Management. by Antoinette Hylton   
Strategic Integration: A Knowledge Management Approach to Crisis Management Every day, businesses are threatened by crises that could have been prevented or their impact lessened if only knowledge of causal and influencing factors were known and better managed. Better knowledge management, we contend, can help firms anticipate these factors and design thoughtful policies to lessen the impact of such events.   
Strategies for Success: Building Usable Knowledge Management Systems Examines the process of building a KM application, with emphasis on gaining management support, overcoming reluctance to share knowledge and convincing people to use KM systems.   
Success Factors in Knowledge Management There are a number of knowledge management practices that appear consistently across a variety of organizations, regardless of structure and mandate.   
Tacit Knowledge: Capture, Sharing, And Unwritten Assumptions The transfer of tacit knowledge from those who have it to those who need it is often seen as the Holy Grail of knowledge management. Yet the literature on tacit knowledge gives mixed messages about the feasibility of, or techniques for, transferring tacit knowledge, and it is difficult to evaluate the strengths of the competing claims. This paper is intended to make clear the key underlying assumptions in the literature that are relevant to capture and sharing of tacit knowledge.  new
Tacit knowledge: the variety of meanings in empirical research Rather than turning to further theory, this paper examines how the phrase has been applied in empirical research. Pdf-file 2004  
Tacit knowledge: unpacking the motor skills metaphor Motor skills are held to provide paradigm examples of tacit knowledge but knowledge management researchers have overlooked decades of research and theorising on motor skills. A review of this field shows it to be undergoing considerable intellectual debate between information-processing and dynamic systems models. Some implications for knowledge management research and practice are outlined. pdf-file 2005  
The Analysis of Organizational Culture and Structure as a Basis for the Implementation of Knowledge
In the commercial world of today Knowledge Management and Organizational Learning are supposed to be indispensable prerequisites for the competitive ability of companies. Managers, in particular, have the potential to change an organization and therefore they should act in an exemplary way.   
The Business Case For Knowledge Management The authors have developed a framework and set of guidelines aimed at assisting knowledge champions in their efforts to successfully justify a knowledge management program. 2004  
The Effect Of Communication On Knowledge Sharing In Organizations This study attempted to investigate the effects of communication on knowledge sharing in an organization. Based on the data from COMU Turkey, the relationships among communication satisfaction, communicator style, knowledge donating, knowledge collecting, and seven demographic variables were statistically analysed. 2007  
The Evolution Of Knowledge Management Systems Needs To Be Managed In this paper, the authors report the results from a field research study of information systems in a knowledge-intensive, fast-growing, and dynamic organization.   
The Importance of Knowledge Capital Despite claims to the contrary, ownership of Knowledge Capital is highly concentrated. By Paul A. Strassmann   
The Knowledge Imperative Building competitive advantage through effective knowledge management: definition of KM, building a knowledge strategy, global best practices  
The Knowledge-Devouring Web  As Internet-based information sources expand, opportunities for knowledge creation get left behind. By Paul A. Strassmann   
The Role Of Knowledge Management In Creating Transformational Organizations And Transformational Leaders W. Edward Deming’s theories of management have informed our thinking and practices for four decades.  We consider three questions: (1) how do Dr. Deming’s theories align with the current representation of knowledge management? (2) how might today’s knowledge management theory and practice help realize Dr. Deming’s vision? (3) What form of education encourages systemic transformation?  new
The SECI model of knowledge creation: some empirical shortcomings This paper presents a critique of key empirical aspects of Nonaka’s model of knowledge creation. Pdf-file 2004  
The State of KM  A new survey suggests that a KM investment offers hope for hard times. May 2001  
To Facilitate Or Intervene A Study Of Knowledge Management Practice In SME Networks. February 2003  
Training and Performance Improvement Professionals Eight Things That Training and Performance Improvement Professionals Must Know about Knowledge Management. Advocates applying KM practices such as internal and external knowledge sharing to improve training and performance initiatives.  
Trends In Corporate Knowledge Asset Protection This paper examines the perceptions of corporate managers regarding changes in security practices related to knowledge assets at their organizations in light of recent perceived increases in security and competitive intelligence threats. February 2003  
Valuing Knowledge: Is It Worth It? One of the most challenging issues in the field of KM is that of measurement. How valuable is knowledge? How can you justify investment in this new 'fad' of knowledge management? This article outlines the nature of this challenge, provides an overview of some of the methods being used, and discusses the role of the information professional.  
Why Knowledge Management Systems Fail? Enablers and constraints of knowledge management in human enterprises. Pdf-file  
Why Three Heads Are Better Than One (How to Create a Know-It-All Company) Even in the best of times, it's a battle to convince employees to participate in knowledge management programs. But in tough times, the tendency is for employees to horde what they know. Here's how some companies convinced individuals to share best practices. December 2003  


Other Information
10 Point Checklist Sets outs the full range of the issues that need to be addressed
Benchmarking Reports Several reports on best practices in KM, by Best Practices LLC, all provide executive summary and key findings, full text can be bought
Emerging Perspectives Writings and articles about KM and its importance, aim to give emerging perspectives
Knowledge Connections Site provides extensive information about KM, including FAQs, monthly briefings, articles and other writings, by David Skyrme Associates TOP
What you should know... ...about KM; introduction into the topic, IT focus
Portals & Communities for Knowledge Management
eKnowledgeCenter Provides a network of/for KM experts
KMCI Portal for KM and Intellectual Capital professionals
KM-Forum Community on KM, list of papers (slightly outdated)
KMWorld online



Publications Literature
Glossary of terms used in competitive intelligence and knowledge management  
By Vernon Prior
A glossary with several hundreds of terms from the field of competitive intelligence and knowledge management in the widest sense

Managing Organizational Knowledge - Insights offered from the Southern California aerospace industry for managing knowledge assets.
Mark Chun, PhD, Mike Williams, PhD, and Nelson Granados, PhD
As of January 2007, approximately 50 percent of the workforce at NASA-JPL was eligible for retirement, which may lead to a significant loss of knowledge. Most other organizations in the aerospace industry face a similar challenge. In light of this trend, aerospace firms are using information systems to capture, retain, and reuse knowledge—a practice referred to as Knowledge Management (KM). Through knowledge management, organizations identify and leverage their collective knowledge to compete, including the creation, storage/retrieval, transfer, and application of knowledge. Increasingly, firms in many industries are taking advantage of advanced technologies such as database tools and web-based applications to effectively manage knowledge.

Changing Information to Knowledge
By Deepak Pareek 
The information universe is transforming. The technological developments of the closing decades of the last century have created an ever-expanding universe of information, from pure content creation to the endless statistics created by every individual’s interaction with the new technological environment. This growth in the ability to create and distribute information, and the facility to monitor its use, offers enormous cultural, educational and financial benefits for those who know how to harness it and can present information in usable form hence extract Knowledge. However, the same growth has led to an inevitable dilution in both the quality and the applicability of that information to any particular individual unable to utilize knowledge of information.

What's Your Strategy for Managing Knowledge?
by Morten T. Hansen, Nitin Nohria, Thomas Tierney
(HBR OnPoint Enhanced Edition)

Harvard Business Review on Knowledge Management 
(Harvard Business Review Series) 
by Peter F. Drucker, Leonard Dorothy, Straus Susan, John Seely Brown, David A. Garvin, Dorothy Leonard

The New Knowledge Management : Complexity, Learning, and Sustainable Innovation
by Mark W. McElroy




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Status: 03. Juli 2015