Every day, businesses are threatened by crises that
could have been prevented or their impact lessened if
only knowledge of causal and influencing factors were
known and better managed. Better knowledge management,
we contend, can help firms anticipate these factors and
design thoughtful policies to lessen the impact of such
events. In this paper we show how alignment of knowledge
based strategies with crisis management strategies can
lead to better crisis management. Knowledge based
strategies are used to determine and locate the kinds of
knowledge a firm needs. We demonstrate through case
analysis how better alignment of knowledge based
strategies with crisis management strategies can help
firms become less vulnerable to business crises.
Mitroff’s crisis management model is employed to help
focus on the critical aspects of crisis management and
to help identify knowledge appropriate to each stage of
Mitroff’s model. pdf 2005
