Knowledge has long ago been recognized as an important
asset for sustaining competitive advantage. Recently,
the use of information technologies within an
organization has been identified, by many companies, as
an important tool for managing or sharing organizational
knowledge in order to improve business performance.
However, most current empirical studies have explored
the relationships among these three factors either in
isolation or in pairs of two at a time.
The paper classifies studies published by various
researchers from 1996 to 2003 into five categories based
mainly on the theoretical viewpoint and the measurement
approach that each one is putting forward. Furthermore,
we highlight certain important parameters of every
measurement system that do not fall under any of these
five knowledge management measurement perspectives. In
conclusion, and as a result of critical synthesis, we
situate our own proposition and we present briefly the
results of our own study together with some guidelines
for management. 2006
