Building Knowledge Management Measures Using the Navy's
Approach. The Navy defines three different kinds of KM
metrics. Outcome metrics concern the impact of the KM
project or initiative on the overall organization. They
measure large-scale characteristics such as increased
productivity. Output metrics measure characteristics at
the project or task level, such as the effectiveness of
lessons learned information to future operations. System
metrics monitor the usefulness and responsiveness of
supporting technology tools.
