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Management - Balanced Scorecard - BSC 

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10 Good Reasons for the BSC	Provides top ten reasons for a performance measurement system - and not more
2GC BSC Resources	A selection of Books, Papers, and Internet Links that relate to Balanced Scorecard and related topics. By 2GC	TOP
7 Steps to Raising your Baldridge Score	... Towards 300.
A Balanced View of Balanced Scorecard	Does BSC really promote aligned execution? The answer isn't simple. The BSC approach has important strengths, yet it leaves critical gaps and can create serious misalignments. This paper will examine strengths as well as shortcomings.
A Pragmatic Assessment of the Balance Scorecard	An Evaluation of a New Performance Management System for use in a NHS Multi- Agency Setting in the UK. July 2002
Adapting the BSC to fit public and nonprofit sectors	Before Government and Nonprofit organizations can develop a Balanced Scorecard they must consider alterations to the “geography” of the model to fit their particular circumstances.
An Action Plan to Implement the Balanced Scorecard System	This paper, using a case study, looks at a functional area Balanced Scorecard (BSC) implementation and evaluates the results achieved through the BSC against the normative expectations as laid out in Kaplan and Norton's (1996) book, The Balanced Scorecard."
Balanced Scorecard Implementation in SME's	Reflection on literature and practice. this paper discusses the potential benefits to SMEs in adopting the Balanced Scorecard methodology and the underlying management processes most relevant to SMEs. It also makes observations about how use and value may differ between Balanced Scorecard application in large and smaller enterprises.
Balanced scorecard versus French tableau de bord: beyond dispute, a cultural and ideological perspective	Currently much attention is given to strategic measurement systems with the balanced scorecard as the far most high profiled. This US-born approach has not been very warmly welcome in France, where tableau de bord, a French strategic measurement system, has been used for at least 50 years.
Balanced Scorecard: linking strategic planning to measurement and communication	This paper discusses issues and strategies in implementing a Balanced Scorecard approach to facilitate strategic planning in a small private university library.
Balanced Scorecards for Small and Medium Sized Organizations	Brief but interesting paper
Balancing the Scorecard: Using the Value Driver Tree to Address Strategic Objectives	A value driver exercise can link key goals to specific operational initiatives, and demonstrate IT's contribution to business performance.
Beyond the Numbers	After years of evolution, balanced scorecard applications now integrate strategy and management for competitive advantage
BSC and Sustainability	Examples from literature and practice. 2002
BSC Collaborative	Founded and led by the creators of the Balanced Scorecard concept, Drs. Robert Kaplan and David Norton
BSC Overview	What it is, background, what's new, setting up a BSC
Classification Of Balanced Scorecards	Classification Of Balanced Scorecards Based On Their Effectiveness As Strategic Control Or Management Control Tools.
Communicating and Controlling Strategy	An Empirical Study of the Effectiveness of The Balanced Scorecard
Deployment of the BSC Measurement System	Points out the concepts and data management efforts that are involved in the BSC, and the big implementation problems
Does a Balanced Scorecard Management Cockpit Increase Strategy Implementation Performance?	Findings of a series of experiments using a system dynamics based micro-world.
Does the Balanced Scorecard make a difference to the strategy development process?	This paper is based on a large scale international survey on the strategy development process, and seeks to examine the impact of a particular strategy tool, the Balanced Scorecard, upon the strategy process. Recently, it has been suggested that as a strategy tool, Balanced Scorecard can influence all elements of the strategy process.
Evolution of the 3rd Generation Balanced Scorecard	This paper describes the changes to the definition of the Balanced Scorecard that have occurred since it became popular as a performance measurement framework during the early 1990s.
FAQs
How to Build a BSC	This three-part e-article describes how to do it using a step-by-step process.
Leading Change with The Balanced Scorecard	A successful Balanced Scorecard program should be a change project, not a "metrics" project. The executive leadership that creates the BSC becomes the guiding coalition for driving change in the organization. By Robert S. Kaplan and David P. Norton
Lessons Learned	Lessons Learned in Implementing Balanced Measures By Members of the Balanced Scorecard Interest Group.
Managing Complexity	Hundreds of major corporations are implementing a Balanced Scorecard in their quest to increase shareholder value. But success is in the details.
Merging the Balanced Scorecard and Business Intelligence	Even companies that embrace the Balanced Scorecard often take a backward approach to monitoring performance. Many organizations choose metrics based on how much effort data collection requires.
Multiple Objectives, Management Control Systems, and the Balanced Scorecard: An Exploratory Case Study	This paper investigates how multiple and conflicting objectives are managed within an organization, and the role that Management Control Systems (MCS), the Balanced Scorecard (BSC) in particular, play to enable a balance between objectives.
Preventing Bias in the Balanced Scorecard Implementation for Performance Assessment	Balanced scorecard has been widely recognized as a tool of comprehensive performance measurement both for small and large organizations. However, when the method is employed to compare performance of two or more business units, evaluator might encounter with common-measures bias.
Quality, Safety and Environment Care System	Drawing up a Balanced Scorecard for an Integrated Quality, Safety and Environment Care System.
Questioning the Balanced Scorecard	Why so many companies are failing to maximize value from their scorecard initiative.
Score it a Hit	Article by Debby Young in the CIO Magazine; How companies use the BSC to track whether they are achieving key goals. Why the scorecard is not a one-time activity but an ongoing process. The benefits and drawbacks of using the scorecard
Stakeholder Theory and Balanced Scorecard to Improve IS Strategy Development in Public Sector	We show that stakeholder theory contains elements that are particularly suited for solving the complexity challenges of public sector managers. Hence, we argue that stakeholder theory can complement the BSC by providing a more explicit stakeholder focus and that this will enhance the strategy development aspects of the BSC.
Success without the pitfalls	Like any business process or application, it has its problems.  The advantages of the Balanced Scorecard are well publicised, so in this briefing the author would like to concentrate upon two topics.
Sustainability Balanced Scorecard	Theory and application of a tool for value-based sustainability management.
Sustainability management with the Balanced Scorecard	In this project, the management tool and methodology of the traditional Balanced Scorecard have been developed further towards the „Sustainability Balanced Scorecard“ (SBSC) integrating ecological, social as well as economic aspects.
Tailoring the Balanced Scorecard	Most companies don’t embrace the textbook approach to performance measurement by following the Balanced Scorecard to the letter. In the real world, most scorecards are unbalanced, reflecting the key drivers of a company’s success.
The Accountability Scorecard	A Stakeholder-based Approach to "Keeping Score". An article describing an alternative to Kaplan and Norton's Balanced Scorecard offered by Fred Nickols. It is stakeholder-based organizational measurement system which is rooted in the contributions-inducements relationship that defines organizational equilibrium.
The Balanced Scorecard Meets BPM	Should the Balanced Scorecard be a guiding force in business performance management? Some say it's too much effort -- but the results can be stellar.
The BSC as a Communication Protocol in Organisations	The BSC framework, and the processes associated with Scorecard design are more fundamentally concerned with communication and articulation of strategy at operational levels. This role for the Balanced Scorecard, specifically the use of the Scorecard to communicate operations strategy across intra-organisational borders is the subject of this paper.
The BSC in Higher Education	Beyond Reports and Rankings. More commonly used in the commercial sector, this approach to strategic assessment can be adapted to higher education.
The BSC Put To The Test At The University of California
The Importance of Activity-Based Costing/Management to the Balanced Scorecard	This article considers how Activity Based Costing and Management (ABC/M) approaches may complement a balanced scorecard effort. Attention is paid to the critical success factors in ensuring that ABC/M adds value to the balanced scorecard initiative.
The reception pattern of the balanced scorecard: Accounting for interpretative viability	Against the background of the evolving management fashion literature the authors discuss the ‘reception pattern’ of the Balanced Scorecard (BSC) in the Netherlands. The paper offers a framework to show how BSC-discourse and its actual use have developed in interrelated yet loosely coupled ways.
Top Ten Balanced Scorecard Implementation Issues
Translating Strategy into Action	The BSC as a new approach to implementing strategy.
Twelve years later: Understanding and realizing the value of balanced scorecards	The balanced scorecard is one of the most successful, endurable management concepts in recent years, but it is also frequently misunderstood. In this article, the co-authors of Making Scorecards Actionable suggest ways in which managers can make the balanced scorecard their most valuable tool.
Using Balanced Scorecard for Subcontractor Performance Appraisal	Being regarded as a reliable and practical means for performance evaluation, the balanced scorecard should have a high potential for improving the quality subcontractor appraisal decisions. This paper discusses the issues in developing a balanced scorecard model for subcontractor performance appraisal.
Using the Balanced Scorecard in Reforming Corporate Management Systems	Not all companies have achieved sucess in introducing this technique. Factors Responsible for Success and Failure in Introducing the Balanced Scorecard. Results of a survey among Japanese companies.
Using the Balanced Scorecard to Facilitate Strategic Management at an Academic Information Service	This article reports on the implementation of the Balanced Scorecard model for facilitating strategic management at the Academic Information Service (academic library) of the University of Pretoria, South Africa.
Using the Balanced Scorecard to overcome barriers in strategy implementation	Kaplan and Norton (1996a, 2001a) present four barriers they claim the Balanced Scorecard can overcome. Based on these barriers, the author has developed five hypotheses investigating whether Balanced Scorecard enables more successful strategy implementation. The hypotheses are investigated in a case study of the Balanced Scorecard project at Telemark County Tax Office.
Why Balanced Scorecards Fail	Most Balanced Scorecards fail because they lack a sound foundation.