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Management - Balanced Scorecard
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The BSC as a Communication Protocol in Organisations |
The BSC framework, and the processes associated with
Scorecard design are more fundamentally concerned with
communication and articulation of strategy at
operational levels. This role for the Balanced
Scorecard, specifically the use of the Scorecard to
communicate operations strategy across
intra-organisational borders is the subject of this
paper. The paper reports on research carried out in a
multi-divisional organisation, and shows how a modified
Balanced Scorecard design process allowed a firm to
rationalise its strategic communication so that only
relevant information is transmitted, and how this
simplified communication formed the basis for the design
of a Strategic Control system. pdf-file 2001 |
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