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Management - Balanced Scorecard
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Does a Balanced Scorecard Management Cockpit Increase
Strategy Implementation Performance? |
Findings of a series of experiments using a system
dynamics based micro-world. In various articles and
books, Kaplan and Norton maintain that use of a Balanced
Scorecard (BSC) will increase an organization's ability
to execute its strategy and therefore ultimately improve
its performance. They substantiate their hypothesis with
numerous cases for which they report “breakthrough
performance”. Nonetheless, published empirical evidence
for the BSC’s positive impact on performance is sparse.
This article aims to contribute to the empirical
research on the BSC’s performance impact describing a
laboratory experiment. Using a computer-based
feedback-rich micro-world, the subjects were placed in a
top manager position. Their task was to implement a
given strategy as best as they could, which meant to
translate strategy into operational decisions over a
period of 10 years. The experiment group was equipped
with a BSC management cockpit that was carefully
tailored to the strategy, while the control group had to
rely on traditional reports as information source. pdf.
2007 |
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Strategy - Implementation >>
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