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Management - Balanced Scorecard
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Using the Balanced Scorecard to Facilitate Strategic
Management at an Academic Information Service |
This article reports on the implementation of the
Balanced Scorecard model for facilitating strategic
management at the Academic Information Service (academic
library) of the University of Pretoria, South Africa.
The article starts by giving a short theoretical
introduction to the concept of the Balanced Scorecard,
followed by an outline of the implementation of the
Scorecard on both the strategic and operational levels.
It concludes by examining the ways in which the Balanced
Scorecard is currently being used to facilitate the
strategic management process at the Academic Information
Service. pdf |
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