Management Tools identifies and explains the most
important concepts and tactics used in business today,
based on Bain & Company research. Having maximized the
benefits of such cost-cutting tools as Downsizing and
Outsourcing, many are now scouting for new and creative
approaches to cost reduction to help them fund
investments or meet earnings targets. Since 2006, the
number of tools used has declined. The five tools used
most often were Strategic Planning, Customer
Relationship Management, Employee Engagement Surveys,
Benchmarking and Balanced Scorecards.
