Many manufacturing firms have developed a service
dimension to their product portfolio. However, the
provision of product service solutions has placed an
increasingly heavy reliance on networks of multiple
partners to deliver services, often right through to the
point-of-use. With the emergence of complex
multi-partner arrangements in services, there is a
growing need for firms to know how best to configure
these networks. With a growing emphasis on service and
support activities representing their dominant revenue
generator, a common set of service supply chain
processes across the extended supply network has been
identified to support more effective product service
delivery. pdf
