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Quality

Continuous Improvement in Software Development	This short article will address the TQM concept, continuous improvement, as it applies to software development.
Continuous Improvement Terms Glossary
Glossary	Quality managements terms
Optimum Quality Costs and Zero Defects	Are they Contradictory Concepts? This article provides a mathematical proof that minimum cost can occur at a defect level of zero. pdf-file 53 KB
Quality Management Principles	Definitions of an Information on QMPs
Quality Tools Cookbook	Reference to quality tools: Traditional Quality Tools and Management and Planning Quality Tools
Setting Quality Goals	This article introduces the half-life method, a normative model for predicting rates of improvement in processes being addressed by TQM. Pdf-file 76 KB
Seven Basic Quality Tools	This site briefly explainst the so called  “seven quality control tools,” the “seven basic tools” or the “seven old tools” and leads to further information	TOP
Seven Quality Control Tools
Top 100 in Quality 2004	Quality's survey reveals the top companies that improve processes, empower workers and satisfy customers.
Why Quality Programs Fail – and What to Do About It	Why is it so hard to “bake” quality, as a paramount value, into a company’s DNA? The answer, in part, is that the issues that undermine quality typically lie not at the technical level, but far deeper, at the level of strategy and organization. In our experience, most companies need to address three major challenges: ensuring that quality follows strategy, managing people to inspire quality-creating behaviors, and solving the matrix issue. pdf 2006

Total Quality Management

Applying Total Quality Management to the Educational Process	In this paper, the principles of TQM are described with an emphasis on the importance of identifying the customer and analyzing the processes. The 14 Points of Dr. W. Edwards Deming, which form a framework for the implementation of the TQM, are individually applied to the academic environment based on the experience gained at the Air Force Academy. pdf-file
Are there Limits to TQM	Many of the problems with quality programs are the result of increased complexity. The half-life concept strives to make complexity more manageable. By doing so, learning is accelarated and improvement becomes continnous. Pdf-file 525 KB
Aspects of Implementation and Performance	Investigations with a focus on small firms. Pdf-file
Essentials of Total Quality Management I	Understanding the Essentials of Total Quality Management: A Best Practice Approach - Part 1. Pdf-file 257 KB. 2003
Essentials of Total Quality Management II	Understanding the Essentials of Total Quality Management: A Best Practice Approach - Part 2. Pdf-file 276 KB. 2004
Introduction	With a focus on applicability to higher education. Pdf-file
Linking TQM Culture to Traditional Learning Theories	The purpose of this article is to ex-amine the relationships between the characteristics of a TQM organiza-tion and the application of traditional learning theories in providing employ-ees with new skills, knowledge and abilities. Pdf-file. 2005
The Eight Elements Of TQM	Eight elements are key in ensuring the success of TQM in an organization
The Relationship Between TQM Practices and Quality Performance and the Role of Formal TQM Programs	A lack of a formal TQM program does not mean TQM principles are not being practiced. An Australian Empirical Study. Pdf-file 219 KB. October 2004
TQM and organizational change	TQM And Organizational Change And Development, by Thomas Packard, D.S.W.
TQM and Public Services	TQM: Key Concepts and Analysis of Best Practices for Improving Public Service Performance. Pdf-file
TQM as a Cultural Phenomenon	Will TQM be more successful if implemented in an environment where organizational culture is compatible with values and TQM assumptions?  Pdf-file 240 KB. October 2004
Why Total Quality Management Programs Do Not Persist	The Role of Management Quality and Implications for Leading a TQM Transformation. Pdf-file

Our Literature Recommendation on Total Quality Management
Kaizen

Kaizen and Information Quality	Plain English on Data Quality
Kaizen rises again	The magical, practical power of small improvements
Kaizen, The hidden treasure	This paper describes how Kaizen is going to help today’s managers to meet the high expectations of performance standards. doc-file 2001
Kaizen: An Essential Tool ...	for Inclusion in Industrial Technology Curricula. Pdf-file
Planning and Conducting Kaizen Events	Kaizen events enable rapid improvements over a very short period of time.

Our Literature Recommendation on KAIZEN

Related Information:

Knowledgebase - Operations - Six Sigma

Literature - KAIZEN

Kaizen: The Key To Japan's Competitive Success
by Masaaki Imai
For the professional manager or student of management, a comprehensive handbook of 16 Kaizen management practices that can be put to work. KAIZEN uses more than 100 examples in action and contains 15 corporate case studies.

Gemba Kaizen: A Commonsense, Low-Cost Approach to Management 
by Masaaki Imai
In this book, you discover how to maximize the results of kaizen by applying it to gemba--business processes involved in the manufacture of products and the rendering of services--the areas of your business where, as the author puts it, the "real action" takes place.

 

Literature - Total Quality Management