Reflections from the Development of a Clinical Trials
Support System. The aim of our research project,
described in this paper, was to develop a purpose-built
clinical trials support system [CTSS]. Whilst at the
start of this project, it was reasonably clear what
major clinical activities the system would need to be
able to support, it was less clear what benefits the
system should be expected to deliver, nor how these
benefits were related to specific aspects of the
system’s functionality. Moreover, whilst it was
recognised that the introduction of the CTSS would
engender fairly significant organisational changes, it
was less easy to articulate the nature of the changes,
nor how they might ultimately relate to the realisation
of benefits. Consequently, it was agreed at the
project’s outset that an explicit benefits’ realisation
approach should be integrated into the system’s
development activity. pdf
