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Industries - Banking and Financial Services

 

 
5 ways to Improve ROI on Multi-Channel Initiatives in Retail Banking This article provides insight for leadership teams that are involved in implementing new channel initiatives in the retail banking space. The evolution of alternate banking channels, such as ATMs, telephony, web, emails, handheld devices, kiosks, chat, video conferencing and social media has created new challenges in effectively managing the channel ecosystem, as well as handling customer preferences and expectations. pdf 2012

 

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Status: 10. September 2013