Many companies have implemented one sales methodology or
customer service process training program only to find
themselves a couple of years later looking for a
replacement program because the one they’ve got is
perceived as a inadequate or worse - people not
following the process or using the tools and management
and executives turning a blind eye to such disregard,
because in many cases, they weren’t really behind the
training program to begin with.
Why do some implementations fail and others become a
remarkable success? There are many reasons for these
failures and every one of them is avoidable if you’re
serious about getting the return on your investment. pdf-file
