This article describes the authors' research findings on
the 360 feedback process. They have discovered six
critical factors, or best practices, to help leaders in
organizations get the most from their investment in the
process. Additionally, they have found that
organizations that derive the most benefit from the 360
feedback process use it for individual development
planning, coaching, and feedback; and carefully manage
every step of the process, from choosing who will
participate to investing in extensive training for all
involved employees. pdf
