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Operations - Performance Measurement and Management

 
The Use of Performance Measurement in Knowledge Work Context The main objective of this study is to create recommendations of sound use of performance measurement in knowledge work context by identifying and defining the main attributes of quality and productivity of knowledge work, i.e. to point out critical factors of knowledge work and find suitable ways of measurement in that context. The main outcome of this study was that performance measurement in knowledge work context does not per se differ from using performance measurement in a more traditional setting, but success factors in knowledge work are more resource orientated. The measures considering results, external key stakeholders or processes are somewhat similar. In the knowledge work context, the role of employees as the main asset is emphasised. Knowledge worker equals the competencies, i.e. knowledge and skills. pdf. 2004

   

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Copyright 2001 Recklies Management Project GmbH
Status: 07. Januar 2010