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Operations Management - Lean Manufacturing

 
Bringing 'Lean' Principles to Service Industries Toyota and other top manufacturing companies have embraced, improved, and profited by lean production methods. But the payoffs have not been nearly as dramatic for service industries applying lean principles. HBS professor David Upton and doctoral student Bradley Staats look at the experience of Indian software services provider Wipro for answers. 2007

   

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Status: 22. November 2007