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Innovation: measuring it to manage it |
Many executives struggle to manage innovation as they
would other business processes. Most exasperating is the
lack of a practical way of measuring innovation
effectiveness and efficiency. In this article the
authors provide a success formula to design and deploy
meaningful key indicators to drive innovation and
business performance now and in the future.
“Managers are people who like order. They like
forecasts to come out as planned. In fact, managers are
often judged on how much order they produce. Innovation,
on the other hand, is often a disorderly process. Many
times, perhaps most times, innovation does not turn out
as planned. As a result there is a tension between
managers and innovation.” This, in the words of Lewis L.
Lehro about the first years of 3M, is the classic
dilemma of innovation management: how to effectively
manage creativity-based and multi-dimensional innovation
for predictable creation of value? pdf 2012 |
