Regardless of the actual causes of and liabilities for a
crisis, whenever one occurs people look around for
someone to blame. Should a crisis hit your company –
whether or not you are actually at fault – you still
must be ready to defuse and minimize the potential for
blame.
● The Critical Difference
between Fault and Blame.
● Examine your
vulnerabilities.
● Two very different
experiences of blame.
● Managing Outrage to Defuse
Blame.
● Five Questions that Can
Help You Avoid Blame.
