This chapter discusses the role of ICT for competitive
intelligence activities. To this end, it starts with an
introduction to competitive intelligence. Next, it
discusses possible uses of ICT for intelligence
activities. In this discussion attention is paid to the
use of the Internet, to general purpose ICT tools, to
ICT tools tailored to one or more of the intelligence
stages, and to business intelligence tools (data
warehouses and tools to retrieve and present data in
them). Finally, the chapter describes how organizations
may select ICT applications to support their
intelligence activities. pdf
