The implementation of a BI system is a complex
undertaking requiring considerable resources. Yet there
is a limited authoritative set of critical success
factors (CSFs) for management reference. This article
represents a first step of filling in the research gap.
The authors utilized the Delphi method to conduct three
rounds of studies with 15 BI system experts in the
domain of engineering asset management organizations.
The study develops a CSFs framework that consists of
seven factors and associated contextual elements crucial
for BI systems implementation. The CSFs are committed
management support and sponsorship, business
user-oriented change management, clear business vision
and well-established case, business-driven methodology
and project management, business-centric championship
and balanced project team composition, strategic and
extensible technical framework, and sustainable data
quality and governance framework. This CSFs framework
allows BI stakeholders to holistically understand the
critical factors that influence implementation success
of BI systems. pdf 2008
