Research shows that for utilities, the market size for
smart meter-enabled services isn't compelling as yet.
But the emerging threat of new competitors requires
taking action. Most utility CEOs agree that it's wise to
invest in smart meters, the digital devices that help
track electricity usage in real time. Smart meters help
increase the productivity of field service employees and
improve billing quality. Yet many CEOs remain cautious
about how much or how soon to invest in rolling out
smart meters. 2011
