The role of conflict in work teams is determined by the
manner in which it is managed. Conflict is a driving
force of change that can result in improved
decision-making processes and progressive team
development. However, teams must learn to be
confrontational without destroying the team process.
Teams are able to handle conflict and perform at a high
level by following a framework of communication needed
for managing conflict constructively. Teams capable of
mediating their own conflicts, improve both productivity
and member relationships.
