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Adding Value trough Human Resources: Reorienting Human
Resource Measurement to Drive business Performance |
Building upon the balanced scorecard framework, this
article addresses three central issues of human resource
(HR) measurement: (1) Do HR practices impact business
results? (2) How can HR practices add value to business
performance? (3) What HR measures can drive business
performance?
Using Eastman Kodak as a case study, this article
identifies three paths through which HR practices
contribute to business performance: (1) by building
organizational capabilities; (2) by improving employee
satisfaction; and (3) by shaping customer and
shareholder satisfaction. Three clusters of measures are
proposed: internal operational HR measures, internal
strategic HR measures, and external strategic HR
measures. pdf 1997 |
