Human Resources plays an important, strategic role in
supporting organizations.
Five "best practice partners" participated in a 2005
APQC (formerly American Productivity and Quality Center)
consortium benchmarking study. These firms responded to
a screening questionnaire, a detailed questionnaire and
hosted day-long site visits. The APQC study team
prepared a written report of each site visit and
submitted it to the partner organization for approval or
clarification. The senior author was Subject Matter
Expert (SME) for this project. The following article
was developed from this research.
