Start using it instead — to reinforce and build the new
behaviors that will give you the high-performance
company you want. At times, culture is made the
scapegoat for lackluster organizational performance, as
it is an easy target for executives to blame when they
meet resistance for change. In this article, Booz &
Company senior partners Ashley Harshak and Jon
Katzenbach dispel common notions about the role of
culture, and outline a pragmatic approach to work with
and within existing cultures to catalyze
organization-wide change. 2011
