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Management - Balanced Scorecard

A Pragmatic Assessment of the Balance Scorecard An Evaluation of a New Performance Management System for use in a NHS Multi- Agency Setting in the UK.

Despite worldwide popularity, Balanced Scorecard (BSC) usage in local public sector NHS organisations is rare. This paper conditionally outlines grounds supporting such usage. In particular, the BSCís contribution to improved accountability needs emphasising, and underlying conceptual concerns with the BSC system and its implementation pitfalls require full consideration. Full customisation of the system for NHS usage, is then possible. Finally, to minimise organisational resistance, a streamlined BSC implementation approach is recommended.

pdf 2002






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Status: 03. Juli 2015