The Worst Thing about Best Practices

A colleague asked me to review a client proposal and, at first glance, it looked like a winner. The proposal was short, and it laid out the client’s problem in clear, crisp language. Plus, the team was a great match for the project. I thought, how refreshing — a jargon-free, informative proposal. Then I read […]

What Makes a Good Change Agent?

What makes a good change agent

In the light of the many problems and risks associated with change projects, the change agent[1] has a very important function. The change agent’s or change leader’s capabilities have a major impact on success or failure of the project, and on the extent of potential unwanted side-effects. The following article describes required capabilities of good […]