In a downturn, measurement needs to be enhanced – rather
than slashed to save cash – in order that management can
apply a broad spectrum of essential data to help them
gain vital insights, take informed decisions and
accelerate performance improvements. With the increased
focus in organisations on reducing costs, you might
expect a corresponding return to pure financial
performance measurement. Nothing could be further from
what is required. Recession can increase the need to
measure some aspects of performance more frequently and
thoroughly than in more prosperous times. To make sense
of the lack of predictability and deliver the required
cost savings without losing important customers or
flouting regulations, managers need to keep their finger
firmly on the pulse. The Performance Prism framework
helps them to do exactly that. pdf
