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Strategy -
Business Models

 
Self Service: Capture the Value, Avoid the Pitfalls Self-service offers operational efficiencies, enables transformative business models, and enhances customer experiences. A strategic approach to self-service adoption and implementation requires an analysis of a company’s core capabilities and its “way to play” in the market, industry trends, the proper mix of self-service and human interaction, and customer value propositions, as well as the development of six self-service capabilities. 2011 pdf

   

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Status: 17. April 2015