Balanced Scorecard - Management

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The balance on the balanced scorecard - a critical analysis of some of its assumptions

This paper first examines the extent to which there is a cause-and-effect relationship among the four areas of measurement suggested the financial, customer, internal-business-process and learning and growth perspectives.. The paper then examines whether the balanced scorecard can link strategy to operational metrics which managers can understand and influence. Finally, it discusses and suggests some improvements to the balanced scorecard. pdf

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Status: 11. November 2007